TERMS AND CONDITIONS OF THE VEHICLE RENTAL AGREEMENT
GENERAL RENTAL CONDITIONS
This document outlines the terms and conditions governing the contractual relationship between A. TURBO RENT A CAR S. L., (hereinafter referred to as ‘Turbo’ or ‘the Rental Company’) and the customer (hereinafter referred to as ‘the Renter’). By signing the rental agreement, the Renter expressly accepts all the clauses contained therein.
1. PURPOSE OF THE RENTAL AGREEMENT
The purpose is to govern the rental of the vehicle, without a driver, as specified in the specific terms of the rental agreement, for the private transportation of passengers and their luggage, in compliance with all the general conditions set out in this document and described below. The Renter must keep a copy of the rental agreement readily accessible in the vehicle at all times.
2. DATA PROTECTION
The Renter’s personal data will be processed by Turbo for the purpose of managing the vehicle rental and sending commercial communications about products or services that may be of interest to the Renter. The legal basis for processing the Renter’s data is the contractual relationship between the Renter and the Rental Company, along with the Company’s legitimate interest. The Renter’s data will not be shared with third-parties unless required by law. The Renter has the right to access, rectify, and erase their data, as well as to exercise other rights outlined in applicable data protection laws and regulations.
3. RENTAL PERIOD
The minimum rental period is 24 hours, while the maximum rental period will be specified in the rental agreement. Rental days are calculated in 24-hour periods. Failure to comply with the rental period stipulated in the rental agreement entitles the Rental Company to charge the Renter for the period from the end of the agreement until the vehicle is returned, based on the applicable rates prevailing at that time, as well as any mileage fees, damage costs, and a penalty for financial losses incurred by the Company. This amount will accrue daily from the stipulated return date until the vehicle is either returned, recovered, or made available for the next rental. If the Renter abandons the vehicle, in addition to the previously mentioned costs, they will be liable for a vehicle recovery fee, along with all expenses and costs associated with retrieving the vehicle. If the Renter returns the vehicle before the end of the agreed rental period, they will not be entitled to a refund or reimbursement of any amounts paid under the rental agreement, as this will be considered a unilateral termination by the Renter. If the Renter fails to comply with any of the terms in the general or specific conditions of the rental agreement, the Rental Company reserves the right to retrieve the vehicle at any time and claim compensation for any damages incurred. The vehicle pickup and return will take place at the Company’s facilities where the rental agreement was signed, on the agreed date and time, and in accordance with the terms outlined in the specific conditions of the rental agreement. Turbo offers the option for the Renter to pick up and return the vehicle at different company locations, other than the one where the rental agreement was signed, subject to prior approval and an additional fee. If the Renter parks or abandons the vehicle at a location other than that expressly agreed upon in this rental agreement, including but not limited to hotels, private villas, airport parking lots, or any other unauthorized location, the Rental Company reserves the right to impose a penalty on the Renter, proportional to the actual economic damage incurred. This is without prejudice to any legal actions the Rental Company may pursue.
3.1. EXTENSION OF THE RENTAL PERIOD
If the Renter wishes to extend the rental period beyond the original end date and time specified in the rental agreement, the Renter must notify the Rental Company prior to the stipulated return date and time by visiting one of Turbo’s locations in person. The minimum extension period is 24 hours. Any extension will be subject to the specific terms and conditions of the rental agreement and the availability of the vehicle. If the Renter wishes to keep the vehicle for a longer period than initially agreed upon, the Renter must obtain prior express authorization from the Rental Company and immediately pay the amount of any additional deposit required for such extension. The rental rate for the extension will be based on the applicable rates prevailing at that time, as indicated on the Rental Company’s website, at Turbo’s facilities, or through any other means deemed appropriate by the Rental Company. Under no circumstances will the initially agreed rate for the rental agreement apply to any extension of the rental period. The Rental Company reserves the right to deny any request for an extension of the rental period for operational reasons. Using the vehicle after the rental period or its extension has ended will be considered an unauthorized use under Section 9 of this agreement, and the Rental Company will take legal action for misappropriation.
Upon termination of the contractual relationship, the Renter will be fully responsible for all repair costs and expenses related to the vehicle.
4. DRIVER(S)
The Renter and any additional drivers must be at least 18 years old. They must present a valid European ID card or passport and driving license. Both documents must remain valid throughout the entire rental period, be in physical format, legible, in good condition, and accepted by Spanish law. The Rental Company will not accept any documents in photographic format, or photocopies. Valid driving licenses from EU and EEA (Iceland, Liechtenstein, and Norway) citizens are accepted by law and valid for driving in Spain. Licenses issued in third countries will be accepted if they meet the requirements outlined in Article 21 of the ‘Reglamento General de Conductores’ (Spain’s General Driver Regulations), provided the license is valid and the holder is of the required age to obtain an equivalent Spanish license. In all other cases, a physical international driving permit must be presented along with a valid driving license issued by the country of origin. It is the responsibility of the Renter to make the necessary checks to ensure that their driving license is valid for use in Spanish territory. Electronic or digital driving licenses will only be accepted in the official DGT application. Only the person(s) identified and accepted by Turbo in the rental agreement and/or any annexes to it are authorized to drive the vehicle. Failure to comply with this condition will result in legal action by Turbo, and the Renter may be held liable.
The young or novice driver surcharge allows drivers aged 18 to 26 with a valid driving license to rent a vehicle from the Rental Company and enjoy the same freedom and comfort as older drivers. However, only drivers with more than 3 years of driving experience are allowed to rent vehicles.
5. VEHICLE ACCESSORIES
The Renter will receive the vehicle along with the necessary documentation, including soft tops, chargers, helmets, padlocks, and the vehicle key. These accessories must be checked by the Renter upon delivery of the vehicle at the start of the rental period. If there are any issues with the accessories, the Renter must notify the Rental Company before leaving the Company’s premises. The Renter agrees to return these accessories in the same condition in which they were provided. If, at the end of the rental period, any accessories are not returned or are returned damaged, the Renter will be responsible for paying the cost of the missing or damaged items.
5.1. CHILD CAR SEATS
If children 135 cm or shorter are to be transported in the vehicle, the Renter must use a legally approved child restraint system. The Renter is solely responsible for correctly installing and securing the system in the rented vehicle. The Rental Company assumes no liability for personal injury and/or property damage, whether direct or indirect, resulting from improper installation, failure to inspect, or misuse of the restraint system by the Renter. Loss and/or damage to the restraint system are not covered by any of the Rental Company’s coverages or insurance policies.
6. VEHICLE CLEANING AND RETURN CONDITION
The Renter receives the vehicle in good condition and must maintain it accordingly throughout the rental period. Any modifications, whether to the vehicle’s interior or exterior, are strictly prohibited. If unauthorized modifications are made, the Renter will be responsible for the cost of restoring the vehicle to its original condition, as well as any associated damages or losses. The Renter must return the vehicle in a reasonably clean condition, both inside and out. If the vehicle is returned in a condition requiring special cleaning or drying, an additional cleaning fee will apply. For convertible vehicles, it is mandatory to always park the vehicle with the soft top closed.
7. PERSONAL BELONGINGS
The Renter is responsible for all personal belongings in the vehicle. In the event of theft, robbery, an accident, or any incident, Turbo shall not be liable for any loss or damage to personal belongings transported or stolen.
The Renter must remove all personal belongings from the vehicle. The Rental Company is not responsible for any items left in the vehicle. Notwithstanding the above, any item found in the vehicle may be returned to the Renter upon their express written request. In such cases, the Rental Company will charge a shipping fee, in addition to the costs associated with returning the items, which the Renter will cover in full.
8. INSURANCE AND COVERAGES
At the time of booking, depending on the rate selected by the Renter, one of the following insurance options will apply:
Standard Coverage: An excess is paid at the start of the rental. It covers third-party liability, including both civil and criminal liability, as well as liability for vehicle occupants. It includes a mileage limit of 150 km per day. Limited roadside assistance: available only in the event of a vehicle breakdown. It will not be considered a breakdown if it results from the Renter’s negligence.
Extended Coverage: A security deposit is required at the start of the rental. It covers the same risks as the Standard Coverage, plus protection against bodywork damage (including the hood, doors, roof, bumpers, fenders, trunk, and side panels), and includes full roadside assistance: available in the event of breakdown or accident. It will not be considered a breakdown if it results from the Renter’s negligence.
Premium Coverage: A reduced security deposit is required at the start of the rental. It covers the same risks as the Extended Coverage, and additionally includes protection against damage to windows, locks, headlights, and tire punctures, as well as unlimited mileage and full roadside assistance: available in the event of breakdown or accident. It will not be considered a breakdown if it results from the Renter’s negligence.
It is hereby stated that images and videos documenting the pre-existing damages to the vehicle are included as an annex to this rental agreement. However, the Renter is strongly advised to inspect the vehicle’s condition before the commencement of the rental period. If new damages, not previously documented, are detected at the time of vehicle return, it will be presumed that such damages occurred during the rental period. If the cost of these damages exceeds the deposit or excess paid, and it is determined that the Renter used the vehicle negligently, unauthorizedly, or unsafely, in violation of road safety regulations, the Renter may be held fully liable for the total amount of the damages incurred. For both Standard and Extended Coverage options, an additional fee will apply if the mileage limit is exceeded. For all coverage options, if the vehicle is used after the rental period has ended and the mileage limit is exceeded, an additional fee will apply.
None of the coverages detailed include the following services related to vehicle damage: structural components, undercarriage (bottom of the bodywork), rims or hubcaps, and interior or exterior equipment. Depending on the coverage selected by the Renter, a roadside assistance fee may apply. No coverage option includes protection for the loss or damage of vehicle keys or for vehicle damage resulting from improper or negligent use by the Renter (e.g., clutch failure, damage to a removable soft top or roof, locks, etc.) No coverage option applies to damage to the insured vehicle resulting from natural disasters or extreme weather conditions (hail, blizzards, etc.), acts of terrorism, riots, civil unrest, law enforcement actions, negligence by the Renter, vehicle abandonment, accidents, or immobilization resulting from crimes or violations committed with the vehicle, as well as any other activities detailed in Section 9. The Renter shall be fully responsible for any damages and the associated costs or services. Additionally, no coverage option includes protection for personal belongings left, stored, or transported in the vehicle.
Furthermore, no coverage option includes protection against vehicle theft. In the event of theft, the Renter is responsible for promptly filing a police report. Failure to do so may result in the Rental Company charging the Renter the full value of the vehicle based on its actual cost. In the event of theft or damage caused by vandalism, the Rental Company is not obligated to provide a replacement vehicle to the Renter, without prejudice to the rights and obligations outlined in this rental agreement. In the event of an accident or breakdown, roadside assistance is available from 9:00 AM to 8:00 PM (CET). Outside of these hours, the Renter remains responsible for the vehicle until they contact the Rental Company. The Renter agrees to promptly report any accident or breakdown affecting the vehicle and must follow the Rental Company’s instructions for addressing and resolving the situation.
9. UNAUTHORIZED USE OF THE VEHICLE
The Renter must use the vehicle with due care and diligence, in accordance with its specifications and in compliance with the current motor vehicle traffic regulations. The Renter must take all necessary precautions at all times to avoid any situation that may cause damage to the vehicle or harm to third parties. Furthermore, any breach of the terms set out in this section will be considered unauthorized use of the vehicle. The Renter is prohibited from allowing anyone other than those authorized under this agreement to drive the vehicle. If an unauthorized person drives the vehicle, the Renter will be charged for the unauthorized use and remain fully responsible for any damage or harm caused to the vehicle or third parties. The Renter will also be responsible for any damage caused to the interior or exterior of the vehicle resulting from unauthorized use. In the event of unauthorized use of the vehicle, the Renter is obligated to cover all costs arising from such use. The specific amount will be charged to the Renter’s credit or debit card, with the Renter’s explicit consent for the charge. The Renter’s signature on the rental agreement constitutes acceptance of both the general and specific terms outlined in this agreement.
Unauthorized use includes, but is not limited to, the following examples: Participating in competitions or illegal races, driving without a valid driving permit or license, or without the Rental Company’s authorization; allowing a third party to drive the vehicle; using the vehicle to tow or push another vehicle; driving in areas unsuitable for public transport, such as beaches or car circuits, etc.; driving on roads that may cause damage to the vehicle’s undercarriage or oil sump; negligently ignoring warning lights or signals on the vehicle’s dashboard, which the Renter acknowledges understanding upon signing this agreement; transporting goods or animals in the vehicle, carrying furniture, or transporting people or items that directly or indirectly implies a payment to the Renter (e.g., using the vehicle as an illegal “taxi”); subleasing the vehicle; transporting more people or luggage than the vehicle is authorized to carry based on the number of seatbelts; transporting luggage on roof of the vehicle (roof racks are not permitted); leaving items or belongings visible inside the vehicle or soiling the vehicle’s interior; driving while fatigued, ill, or under the influence of alcohol, medication, or drugs; reckless driving or violating traffic regulations; allowing anyone not authorized in the rental agreement to drive the vehicle, either as the Renter or an additional driver(s); driving the rented vehicle outside of the island of Ibiza; using the vehicle after the rental period has ended; failing to use a child safety seat or booster seat for children under 12 years of age or anyone shorter than 135 cm.
Smoking is strictly prohibited inside the vehicle. All our vehicles are designated as non-smoking. Failure to comply with this policy may result in an additional charge if deep cleaning is required to eliminate tobacco odors and restore the vehicle to its original non-smoking condition.
10. DRIVING OFFENSES
The Renter is fully responsible for paying any traffic tickets or fines incurred during the rental period and must notify the Rental Company of any fines or penalties imposed on the vehicle or driver during that period. To the extent permitted by law, the Rental Company may charge an administrative fee of up to 50 euros per case for processing requests from law enforcement authorities or other third parties related to administrative offenses, potential criminal acts, or other violations committed during the rental period. The payment and administrative processing of fines are not covered under any optional insurance or coverage plans available for the rental. If the authorities impound the vehicle due to an act or omission by the Renter, regardless of the cause, the Renter shall be fully responsible and must indemnify the Rental Company for all related expenses and any loss of income incurred as a result. Additionally, a €250 vehicle immobilization fee will be charged to the payment method provided by the Renter at the time of signing the rental agreement. This fee covers towing and/or administrative costs incurred by the Rental Company to recover the vehicle. If these costs exceed €250, the Renter may be charged for the additional amount, without prejudice to any other claims that may arise under this rental agreement.
All Renters and additional drivers shall be jointly and severally liable for all obligations assumed under the rental agreement, as well as for compliance with all applicable laws.
11. FUEL
From the moment the reservation is made, regardless of the selected rate, the following condition applies: The Renter is required to return the vehicle with the same fuel level as recorded in the rental agreement (contract) at the time of vehicle pickup. Failure to comply with this condition will authorize the Rental Company to charge the Renter a refueling fee, along with the cost of the fuel needed to restore the fuel level to that recorded in the rental agreement. Under no circumstances will the Rental Company be obligated to refund any amount if the vehicle is returned with a fuel level higher than when it was picked up.
If the vehicle is refueled with the incorrect type of fuel, the Renter will be charged for a full tank of fuel, in addition to any fees for damage caused by the incorrect fuel. No refund will be issued if the vehicle is returned with a fuel level higher than when it was picked up.
12. CHARGE AUTHORIZATION
The Renter expressly authorizes the Rental Company to deduct any additional charges incurred during the rental period from the security deposit or excess. If the deposit or excess is insufficient to cover the total amount due, the Renter will be required to pay the outstanding balance.
If no additional charges are incurred, the Rental Company will refund the corresponding excess or deposit to the Renter, using the same payment method as the initial payment, unless a technical issue arises or another arrangement is agreed upon by the parties.
13. DISPUTESAND JURISDICTION
For any dispute arising from this rental agreement, both parties expressly agree to submit to the jurisdiction of the Courts and Tribunals of Ibiza, waiving any other jurisdiction that may apply.
14. CUSTOMER SERVICE
Our customer service is available from 9:00 AM to 8:00 PM (CET), through phone, email, or in person. If you would like to provide feedback or suggestions to help us improve our services, please contact us at info@turborentacar.com or call us at 971 34 33 20.
All cancellations must be made in writing via email to the address above, with the reservation number included in the subject line. For bookings with non-refundable rates, no refunds will be issued except in cases of force majeure (such as natural disasters, wars, attacks, or the death or serious illness of the Renter, their parents, siblings, or children), provided the situation is properly documented through the website, email, or regular mail.
PROCESSING OF PERSONAL DATA
INFORMATION ON FILES AND PROCESSING:
In accordance with the provisions of European Regulation 2016/679 (RGDP), you are hereby informed that the personal data collected here will be included in files owned by A. TURBO RENT A CAR S.L., with registered address at Av. Cala de Bou 07829 San Jose, Illes Balears, Spain.
CONTACT DATA:
The personal data collected in relation to a query or request will be processed for the processing of the same, as well as, where appropriate, to contact you in relation to it.
THIRD PARTY DATA:
In the event of providing personal data belonging to third parties, you declare that you have the consent of the affected parties to do so, having previously informed them of the content of this privacy policy.
RIGHTS OF THE INTERESTED PARTY:
Those affected may exercise their rights of access, rectification, limitation, suppression and opposition in writing, accompanied by a copy of their ID card and sent to the address indicated above or to the e-mail address: info@turborentacar.com.