Frequently Asked Questions
Do you have any questions? Here is a list of the most frequently asked questions. If you don’t get yours answered, please don’t hesitate to get in touch. We also recommend that you carefully read our terms and conditions which will also answer any other questions you may have.
Cars: You need to be a minimum of 21 years old, have had a driver's license for at least 2 years, a passport or ID card, and a credit card or cash to pay the deposit. To rent a car in Spain you have to have a valid driving license.
Motorcycles: Be at least 18 years old, have your passport or ID, a credit card or cash to pay the deposit and your driver's license. To rent a bike in Spain you need to have a valid driving license.
Bicycles: Passport or ID, credit card or cash to pay the deposit.
- Enter the dates, times and offices for collection and return of the vehicle in the form on our home page and click on the SEARCH button.
- Select the type of car you want to rent.
- Include any additional accessories and extras in your booking.
- Select the payment form and enter your personal details to finish the booking.
The economy rate does not include cancellations or modifications of the reservation, but you'll get a better discount on the vehicle price.
The flexible rate allows for modifications and cancellations with no penalty if you notify us within 48 hours of the collection date. You will be charged one day's rental with no discount if you give less than 48 hours’ notice.
All our vehicles come with the compulsory cover with excess. This is the default cover option and is free, but you'll need to leave a deposit equal to the value of the excess for the type of vehicle you choose. If you return the vehicle in the same condition as you picked it up, the deposit will be refunded. In the event of damage to the vehicle, a sum up to the full value of the excess will be charged.
In the event of an accident that was not your fault, but that of a third party, a sum up to the full value of the excess will still be charged. However, when the insurance company has determined that it was not your responsibility, we will return that amount to you.
In the event that the vehicle is stolen, first report the theft to the police and then bring us the report with the keys. You will be charged for the cost of the vehicle only up to the limit of your excess.
A. Turbo Rent-A-Car S. L offers the client full comprehensive insurance on the rented vehicle for damage caused by collision. This insurance does not cover damage to wheels, low parts of the vehicle, loss of keys, breakages or damage inside the vehicle or to accessories belonging to or delivered with the vehicle. Those driving under the effects of alcohol or drugs are not covered. The same applies to driving recklessly (see conditions).
For fully comprehensive insurance, in the event that the vehicle is stolen, first inform the police and then bring us the keys and report. Otherwise you will be charged the excess.
Loss, theft or damage to keys, triangles and/or vests
Damage to the underparts or roof of the car
Damage to the axle or tyres
Crane cost if driver's fault
Damage to the radio/cd player
Using the wrong kind of fuel
Damage to upholstery or extreme dirt
Tyre damage and/or punctures
Theft or loss of parts of the car
Misuse of the clutch
Negligent driving and/or serious or very serious infringements
Driving under the influence of alcohol or drugs
Breach of contract (e.g. failing to submit a detailed report in the event of an accident)
FULL - FULL. You must fill up the tank to the same level as it was when you rented the vehicle or the difference will be charged when returning the vehicle, plus an admin fee of €20.
We have seats for babies and children as follows: Group 0+ (0-13 kg), Group 1 (9-18 kg) and Group 3 (15-36 kg). The extra charge is € 3/day.
Installation of additional accessories (e.g. baby chair) is to be done by the person renting the vehicle. This is required by our insurance policy, because in the event of any incident occurring as a result of incorrect installation of accessories, the company will not then liable for any damage caused.
The vehicle may not leave the island of Ibiza (and it may not be transported to Formentera). Such circumstances automatically cancel the insurance, and result in the loss of all moneys paid and the cancellation of your contract.
A new driver is one between 21 and 25 years of age or having had a driving license for less than 6 years.
Cars: if the driver belongs to the category of 'new driver' the car rental will cost an additional €10 per day.
Motorbikes: motorbikes have no additional charge for new riders.
Motorcycles and quads come with helmets and padlocks included. The bikes don't have a trunk, only the scooters have compartments under the saddle with space for a helmet. The Piaggio Medley and Piaggio Beverly scooters have space for 2 helmets.
In the event of loss, helmets cost 30 euros. Loss of motorcycle KEYS: 30-200 euros, depending on the model and for cars between 100-400 euros, depending on the model.
If you do not turn up to pick up the vehicle on the indicated date and do not notify the company, you will lose the booking and the full sum.
To make your reservation online you can make the payment by credit or debit card (VISA or MASTERCARD) or by bank transfer. Once you get to the office you can pay the deposit in cash, or by credit or debit card (VISA or MASTERCARD).
You can ask for an invoice at the end of the rental period at the office or send an email to firstname.lastname@example.org with the billing details and contract number. The invoice will be e-mailed to you.
A. Turbo Rent A car, S. L offers roadside assistance from 9: 00 am - 19: 30 pm, which you can use by calling the phone number given in the contract.
In the event of a traffic fine you incur during the rental period, A. Turbo Rent a car, S. L. is required by law to identify you and provide the authorities with your personal data, so that you will receive the penalty to be paid at your home.
The customer undertakes to return the vehicle on the date indicated in the contract. Any accident occurring after the rental period will not be covered by fully comprehensive insurance and you will be charged for the excess. A. Turbo Rent A car, S. L gives a courtesy time of 1 hour to return the vehicle free of charge, after that you will be charged 1 day's rental.
Pre-authorisation: please note that this amount is not charged. The bank is simply asked to block it during your rental period and once this is complete it is automatically released. This does not result in any payment from your account.
Deposit: The payment is made automatically after the vehicle is returned. The money will be credited to your card within 7 to 15 days, depending on the bank.
Cash: Cash deposits are returned directly in the office at the end of the rental.
Please note that this amount is always paid to the account associated with the card used to make the payment.
Rent A Car Companies in Ibiza pick up customers in the P3 car park at the airport on the left as you leave the terminal). Once you have made a reservation with us you will receive an email with the location.
When booking the vehicle, the data provided must be from the driver.
While making your reservation you will get your confirmation bonus and locator number. You will also receive it at the email address you provide. If you do not receive our e-mail, first check that you have written your email address correctly, and if so the email will most likely have been blocked by the anti-spam filter in your account. Check that our e-mail is not in your "junk mail" or "spam" folder. If our email is in your spam folder, be sure to set up your account so that it does not block emails from "turborentacar.com" or email@example.com. If our email is not in your spam folder, write to us as soon as possible at firstname.lastname@example.org and we'll send it to you or call us on +34 971 34 37 99.